What Does a Credit Controller Do?
In any business, managing money that’s owed by customers is just as important as making sales. That’s where the role of a Credit Controller comes in. But what exactly do they do day to day?
Managing Customer Accounts
Credit Controllers keep track of which customers owe money, how much they owe, and when payments are due. They monitor outstanding invoices to make sure cash is flowing into the business on time.
Chasing Payments
A key part of the job is following up with customers who haven’t paid. This can be as simple as sending reminders, or as involved as negotiating payment plans for overdue accounts.
Assessing Credit Risk
Before extending credit, businesses need to know if a customer is likely to pay. Credit Controllers often run checks and set credit limits to reduce the risk of bad debt.
Building Relationships
Although chasing money sounds tough, it’s also about maintaining good relationships. Credit Controllers work to strike the balance between being firm and professional while keeping customers happy.
Supporting Cash Flow
Ultimately, the Credit Controller’s job is about protecting the company’s cash flow. By making sure payments are collected efficiently, they help the business stay financially healthy.
Final Thoughts
A Credit Controller is more than just a debt collector—they are a key player in financial management, ensuring the company can grow, pay its bills, and plan for the future.
